Server rentals :: NFOservers.com

I get that.
But he is more business man then tech geek, so I was hoping someone in the forums, might be able to point me in the right direction to point him in the right direction.

Edge it is US - Nuclear Fallout Enterprises according to HLSW.

I am wondering if it has to do with the fact that there are multiple servers on the box and/or some port has to be opened by the owner of the box?

Edit Log Source page before hitting Test button.
http://content.screencast.com/users/kimco/folders/ftplog/media/0c1821b9-c41f-4d9b-919e-23dd5a44f10c ...

Here is a screen shot from Core FTP which is what I normally use for FTP and can successfully connect to my game server.
Log Path: "/hlcs_12/cstrike/logs/"
Successful FTP connection
http://content.screencast.com/users/kimco/folders/Default/media/d007c00b-41a7-4081-93f8-285e4a2806ad/ftplogsource ...

I rent a server from a re-seller here (I think that is the correct terminology). I set up PsychoStats correctly on my website, but am unable to connect to the game server to get my logfiles.
Any help would be appreciated.

In the PsychoStats admin page:
Host: 66.151.138.162
Port: 21 (have tried ...