Refunds

Post by **Edge100x** » Tue Mar 16, 2004 6:35 pm

I just wanted to reiterate our policy on refunds because we have been getting some refund requests lately.

Our policy is no refunds. The trial period is for testing the server, and it's free -- after that we do not provide refunds, period. We say this in the original rental request reply, in the FAQs, and in the TOS. There is only one instance where we would provide a prorated refund, and we go over that in the TOS.

If you are planning to cancel, you must cancel in paypal, in addition to the other steps we outline in the TOS. If you forget, you will be charged again the next month, and we will not refund it. It's very simple, and very avoidable.

|dC|2bit · Post by **|dC|2bit** » Wed Mar 17, 2004 12:22 am

I have heard of a few customer having subscription cancellation issues. I want to clarify a few things about PayPal subscriptions. Once a subscription is established it will continue to transfer funds into the sellers account after the service has been terminated. This is somthing that must be corrected by the purchaser.

I recently had to cancell a server do to financial issues of my own making. I found it to confusing at first but nothing a quick trip to the PayPal Help section did not correct. I hope you found the links below as useful as I did.

https://www.paypal.com/us/cgi-bin/websc ... _id=289661
https://www.paypal.com/us/cgi-bin/websc ... _id=289655
https://www.paypal.com/us/cgi-bin/websc ... _id=289653

Post by **Edge100x** » Wed Mar 17, 2004 12:28 am

We have also been including this line in server rental request emails for many months now:

"Please keep in mind that the paypal link below is a subscription link. You will be billed automatically every month until you cancel. Also keep in mind that we do not provide refunds past the initial trial period."

So, everyone knows that it is recurring before they click the paypal link.

Nick|NFo · Post by **Nick|NFo** » Wed Mar 17, 2004 12:28 am

Q: How do I cancel my subscription?

A: You can cancel your subscription from your transaction history.

A subscription can be cancelled up until the day of the next scheduled payment.

Here's How:

1. Log in to your PayPal account
2. Click the History subtab.
3. Click the Details link in the Details column of the desired subscription. Please note: You can also use the History search features to locate your transaction.
4. Click Cancel Subscription.
5. You have successfully cancelled the subscriber's subscription.

bOoya · Post by **bOoya** » Wed Mar 17, 2004 12:30 am

roger that. i get at least 2 people a week asking how to cancel.

Post by **Edge100x** » Wed Mar 17, 2004 12:32 am

It's crazy how fast clans get created and break up in the gaming world.

Every time we get asked how to cancel in paypal through email, we copy and paste the official procedure to the renter. We've been doing that for at least a year now.

This is the same procedure that Paypal will tell you if you ask them through email.

Code: Select all

How to Cancel a Subscription:

Canceling a Subscription cancels all future scheduled payments of that 
subscription. If you would like to cancel a Subscription, please follow the
instructions below.  

1.  Log into your account at https://www.paypal.com by entering your email 
address and password in the Member Login box 

2.  Click the 'History' tab near the top of the page

3.  Select 'Subscriptions' field from the 'Show' drop-down menu

4.  Choose 'Past Year' from 'Within:' drop-down menu or change the dates in
the 'From' and 'To' boxes

5.  Click 'Submit'

6.  View the details of a specific transaction by clicking the 'Details' 
link

7.  At the bottom of this page, select 'Cancel Subscription'

9.  On the confirmation page, click 'Cancel Subscription' again

Please note: You must cancel a scheduled payment at least one day prior to 
the scheduled date of the next payment. Canceling a subscription on the day
of a scheduled payment will not guarantee that the payment will not be 
sent.

bOoya · Post by **bOoya** » Wed Mar 17, 2004 12:34 am

its even more crazy that there are 4 of us awake at 12:30am

Post by **Edge100x** » Wed Mar 17, 2004 12:36 am

Hehe, I usually work until at least 4am, every night. Writing scripts and such, trying to improve our systems and service.

|dC|2bit · Post by **|dC|2bit** » Wed Mar 17, 2004 12:37 am

I have a life, I dont know about you guys. Im up becuase.....wait....I dont have a life.

bOoya · Post by **bOoya** » Wed Mar 17, 2004 12:38 am

you should come on irc so we can annoy you

Post by **Edge100x** » Wed Mar 17, 2004 12:39 am

I had to give up on having a life when we started getting over 100 emails a day

. That was a long, long time ago.

Post by **Edge100x** » Wed Mar 17, 2004 12:41 am

IRC? It's hard enough getting real work done as it is

Like adding individual user accounts, still working on that one. Taking a lot longer than it should. Although, I did implement it for the dedicated servers.

bOoya · Post by **bOoya** » Wed Mar 17, 2004 12:43 am

sounds good

and confusing

Post by **Edge100x** » Wed Mar 17, 2004 12:45 am

The big thing about user accounts is that they make it easier to manage multiple servers, since all the servers show up on the left-hand side and you can change between them at will. It also makes it easier on our helpers since it will allow us to give them priveleges to all servers. And it means that renters can more readily add priveleges for other users to access their server.

It's all about adding features to make it easier on customers.

|dC|2bit · Post by **|dC|2bit** » Wed Mar 17, 2004 12:47 am

Oh.....Um. I fore see more people in support becuase some other guy in there clan messed up the server.

I do like the support idea? Can we link that runs the repair script? or restores the server to defualts?