Trace route issue the past week.

[bermidia]

During the past week my trace route has gone from 60-65 to 78-90 to our server. I have had no problem before. I fact it has been GREAT! until recently. I ran a tracert and if you look at hops 11 12 and 13, they are the ones that increased for some reason. Please if there is anything you can do to help me resolve this please do.

Here are the results:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\ReapersPet>tracert 74.201.57.68

Tracing route to c-74-201-57-68.internap-dallas.nfoservers.com [74.201.57.68]
over a maximum of 30 hops:

1 19 ms 29 ms 26 ms 174.59.112.1
2 9 ms 9 ms 11 ms te-1-2-ur01.elizabethtwn.pa.pitt.comcast.net [68
.85.42.57]
3 10 ms 9 ms 10 ms te-9-1-ur01.lowerswatera.pa.pitt.comcast.net [68
.85.41.101]
4 11 ms 9 ms 10 ms te-4-3-ur02.lowerpaxton.pa.pitt.comcast.net [68.
85.40.85]
5 9 ms 9 ms 8 ms te-4-1-ur01.lowerpaxton.pa.pitt.comcast.net [68.
85.40.5]
6 9 ms 10 ms 10 ms te-8-3-ar01.lowerpaxton.pa.pitt.comcast.net [68.
85.41.37]
7 12 ms 10 ms 10 ms te-0-13-0-1-ar03.lowerpaxton.pa.pitt.comcast.net
[69.139.195.133]
8 18 ms 19 ms 19 ms te-0-6-0-0-ar03.pittsburgh.pa.pitt.comcast.net [
69.139.195.241]
9 27 ms 28 ms 31 ms pos-4-12-0-0-cr01.newyork.ny.ibone.comcast.net [
68.86.90.173]
10 26 ms 26 ms 27 ms tengigabitethernet2-3.ar5.NYC1.gblx.net [64.211.
60.129]
11 80 ms 77 ms 76 ms INTERNAP.TenGigabitEthernet1-2.ar3.DAL2.gblx.net
[208.51.41.58]
12 62 ms 66 ms 80 ms border1.ge1-1-bbnet1.ext1a.dal.pnap.net [216.52.
191.24]
13 78 ms 80 ms 79 ms c-74-201-57-68.internap-dallas.nfoservers.com [7
4.201.57.68]

Trace complete.

Thanks

[Edge100x]

Hop 11 is where your trace goes from NYC to Dallas and it should have a significant jump due to the distance.

Please contact us with your personal IP address and we can look at the outbound trace to you to see if InterNAP might be able to improve it.

[bermidia]

Here is my info, not sure which one is my personal ip:


Connection-specific DNS Suffix . : hsd1.pa.comcast.net.
Link-local IPv6 Address . . . . . : fe80::b47b:794:2053:98e8%10
IPv4 Address. . . . . . . . . . . : 174.59.113.217
Subnet Mask . . . . . . . . . . . : 255.255.252.0
Default Gateway . . . . . . . . . : fe80::201:5cff:fe32:5cc1%10
174.59.112.1

Thanks!

P.S. Server our clan got from you folks is performing nicely

[kraze]

You will need to open a support request by clicking the "help" in your control panel so we can work with you on this.

[bermidia]

Do not have rcon access to our server. Should i just use the support@nfoservers.com link?

[kraze]

Do not have rcon access to our server. Should i just use the support@nfoservers.com link?

Yes that will work, be sure to include the server identifier and a link to this topic.