Punkbuster outdated?

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Buff
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Re: Punkbuster outdated?

Post by Buff » Wed May 01, 2013 12:29 pm

Edge100x wrote:Buff, that is something that we are unlikely to be able to troubleshoot very well from our end, as we don't have visibility into pbbans or how it issues its bans.
Can we talk in private somewhere? Here or at PBBans?
I can answer some questions about the above.

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Edge100x
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Re: Punkbuster outdated?

Post by Edge100x » Wed May 01, 2013 12:38 pm

Please open a support request and ask that it be assigned to me -- we can converse further there.

I also added another PB server IP to our whitelist today, but that shouldn't affect pbbans. Pbbans may have some more IPs that need whitelisting, if they have changed what they use.

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Re: Punkbuster outdated?

Post by jaythegreat1 » Fri May 03, 2013 6:12 am

Edge100x wrote:Please open a support request and ask that it be assigned to me -- we can converse further there.

I also added another PB server IP to our whitelist today, but that shouldn't affect pbbans. Pbbans may have some more IPs that need whitelisting, if they have changed what they use.
Is there anyway to add mutliple users to the same ticket? Buff and myself are over the same server.
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Re: Punkbuster outdated?

Post by Edge100x » Fri May 03, 2013 10:00 am

jaythegreat1 wrote:Is there anyway to add mutliple users to the same ticket?
No, it will need to have a single POC per support request.

I know that PB itself is working properly at this time (catching detected cheaters when they connect).

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Re: Punkbuster outdated?

Post by jaythegreat1 » Fri May 03, 2013 6:09 pm

It works when kicking players already banned... however we haven't added a single player to pbbans MBI since February, almost 3 months. You can't tell me there hasn't been a single hacker in the server... there's a disconnect somewhere. I highly suggest you all work with EB to try to find a fix to this. I could see a lot of customers getting upset over this.
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Re: Punkbuster outdated?

Post by Edge100x » Fri May 03, 2013 7:21 pm

jaythegreat1, since the change I mentioned earlier in this thread, many customer servers have definitely been adding bans to pbbans.

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Re: Punkbuster outdated?

Post by TimSad » Fri May 03, 2013 10:18 pm

Mine have caught 2 since that long ban hiatus.
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Re: Punkbuster outdated?

Post by jaythegreat1 » Sun May 05, 2013 6:44 am

We got a PBSS ban yesterday, but I've been told that doesn't necessarily mean the problem is fixed.
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