Not letting me log in through ftp client

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SkeptiicaL
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Not letting me log in through ftp client

Post by SkeptiicaL »

I get a error

Protocol error: Unknown protocol identifie

Most likely connected to the wrong port.
Connection to server closed.
Trying to reconnect in 5 seconds
Reconnecting to server...
Connected, waiting for authentication

It does this over n over

i am typing the right address and port,password it gives me in control panel

am i doing something wrong...
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Edge100x
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Re: Not letting me log in through ftp client

Post by Edge100x »

It would be easiest if you contacted us directly about this through the "Help!" page in your control panel, as we'll need to try the link ourselves.
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Spiritwind
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Re: Not letting me log in through ftp client

Post by Spiritwind »

If your using Filezilla, press Cntrl+S at the same time. On the left, click new site. Enter your details into there.

Where it says Protocol, Select SFTP. Then Press Connect.

Let me know if this did not solve your problem, and we'll look into it further :).
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