Very poor server performance. (Rubber banding)

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lumpkin
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Very poor server performance. (Rubber banding)

Post by lumpkin » Sat Mar 12, 2016 3:40 pm

I couldn't be more disappointed with my server rental. I'm experiencing unacceptable rubber banding at all times of day. This is something that I know is common with NFO servers, but I thought they would of figured this out by now.

And by the way, they don't allow refunds. Now I'm stuck with a server that is unplayable for the next 3 months. Word of warning, you get what you pay for. :cry:

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kraze
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Re: Very poor server performance. (Rubber banding)

Post by kraze » Sat Mar 12, 2016 4:18 pm

It is important that you always contact us when you're seeing issues so we can diagnose the issue at hand. Rubber banding can unfortunately be caused by many things, so it'll take some troubleshooting to narrow down the possible causes. When did this start occurring and were any recent changes made to your server? Also, when it does occur do you notice any choke/loss net_graph or any high latency on the scoreboard?
@Kraze^NFo> Juski has a very valid point
@Juski> Got my new signature, thanks!
@Kraze^NFo> Out of context!
@Juski> Doesn't matter!
@Juski> You said I had a valid point! You can't take it back now! It's out there!

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Edge100x
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Re: Very poor server performance. (Rubber banding)

Post by Edge100x » Sat Mar 12, 2016 11:48 pm

lumpkin wrote:I couldn't be more disappointed with my server rental. I'm experiencing unacceptable rubber banding at all times of day. This is something that I know is common with NFO servers, but I thought they would of figured this out by now.
That is not at all common with our servers, and it never has been.

"Rubber-banding" frequently means that a client is experiencing packet loss. It's important that you send us an MTR from your client to the server, along with your IP address, so that we can investigate this with you. Routing problems can often be resolved, since we can make adjustments and/or Internap can make adjustments on our behalf.
And by the way, they don't allow refunds. Now I'm stuck with a server that is unplayable for the next 3 months. Word of warning, you get what you pay for. :cry:
We guarantee that our servers are the highest performing ones available and there is no reason that yours would be unplayable. Contact us and we can work with you to address whatever client problem you are seeing.

You absolutely will get what you pay for here. We have a reputation for offering the highest quality for very good reason.

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Re: Very poor server performance. (Rubber banding)

Post by barhund » Mon Mar 14, 2016 10:18 am

As a long term customer I call BS on this post. The above issues are not standard for NFO servers and they have always worked to resolve any issues Ive had with the server.
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lumpkin
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Re: Very poor server performance. (Rubber banding)

Post by lumpkin » Mon Apr 04, 2016 6:17 pm

Edge100x wrote:
lumpkin wrote:I couldn't be more disappointed with my server rental. I'm experiencing unacceptable rubber banding at all times of day. This is something that I know is common with NFO servers, but I thought they would of figured this out by now.
That is not at all common with our servers, and it never has been.

"Rubber-banding" frequently means that a client is experiencing packet loss. It's important that you send us an MTR from your client to the server, along with your IP address, so that we can investigate this with you. Routing problems can often be resolved, since we can make adjustments and/or Internap can make adjustments on our behalf.
And by the way, they don't allow refunds. Now I'm stuck with a server that is unplayable for the next 3 months. Word of warning, you get what you pay for. :cry:
We guarantee that our servers are the highest performing ones available and there is no reason that yours would be unplayable. Contact us and we can work with you to address whatever client problem you are seeing.

You absolutely will get what you pay for here. We have a reputation for offering the highest quality for very good reason.

You cancelled my server, which was requested. But you didn't post me a refund. Was this an oversight?

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Re: Very poor server performance. (Rubber banding)

Post by Edge100x » Mon Apr 04, 2016 8:31 pm

lumpkin, I can't tell which server you are referring to here, and anything that requires a validated customer lookup needs to be discussed through our support system. You should open a support request by clicking "Help!" in our control panel or emailing support@nfoservers.com.

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