Unfortunately, server resets are disruptive to other servers on the machine with the server that is being reset, due to OS limitations. We have tried to find ways around this and haven't been able to. To keep performance high for everyone during important (peak) hours, we therefore choose to do resets in the morning.
Whoever helped you must have meant either 4am or 5am, because our automatic system does not support non-hourly times. If you'd prefer, we can change this to something later in the morning, such as 9am, so that it is easier for you to work with (at 9am, usage is still very low). Please email us at firstname.lastname@example.org
if you would prefer this.