Hello? I cannot retrieve my account password

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caowenyu
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Hello? I cannot retrieve my account password

Post by caowenyu »

I have tried several times to reset the password. All failed that I have not received any emails.

I canceled a VPS like two months ago. But I've been still chanced. Please help. I wanna cancel the VPS I no longer use.
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Vanderburg
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Re: Hello? I cannot retrieve my account password

Post by Vanderburg »

Do you still have access to the email you have the account registered under? If you'd like to, you can change it using this utility: https://www.nfoservers.com/control/lostemail.pl
caowenyu
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Re: Hello? I cannot retrieve my account password

Post by caowenyu »

Vanderburg wrote:Do you still have access to the email you have the account registered under? If you'd like to, you can change it using this utility: https://www.nfoservers.com/control/lostemail.pl
i do. i have no problem get emails.just have not received any emails from nfo. i checked junk email folders etc, no luck
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Edge100x
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Re: Hello? I cannot retrieve my account password

Post by Edge100x »

The system is definitely sending out emails, but it's possible that your email provider is having problems. Using the form at http://www.nfoservers.com/control/lostemail.pl, you can set your account to use a different email address (make sure to use a different email provider); then, you can set a new password from https://www.nfoservers.com/control/lostpassword.pl.
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