Thought I would express my extreme satisfaction with NFO. Not much of a writer but I felt compelled to share my experience.
Keep in mind I don't game too much anymore (only a bit of COD 4 at this time). I deal mostly with running the services (server expansion), ban appeals, recruitment process etc...so I guess my perspective is fairly unique

Since 2008 - mid 2011, I would say we have been with 4-5 providers before landing with NFO. While we were with our 3rd provider we really wanted to move with NFO but due to the fact we were a very large 2142/BF2 community, it wouldn't make sense to drop our 6+ servers. When BC2 came out, we purchased a small VDS from NFO for procon hosting. Never had any issues with it once. After DICE killed 2142 with their latest broken update, 2142 began to decrease dramatically (player count). We also had terrible attack occurring on our remaining bf2 servers which brought it to an end because our old provider neglected to do anything about the DDOS as well as a known exploit to bring down bf2 servers. BF2AHD is what we wanted installed (allowed by Dice) but took them one month to get this done. At this point we were pissed and having crappy quality with our bc2 and bf3 servers (rubberbanding pretty hard at 48 slots on a E3-1270 full machine???) there was no reason to stay with this provider. Honestly I thank our members for putting up with a lot of garbage over the years!
The other thing to keep in mind, the replies on tickets could take hours, or days sometimes. It is a pain when you have to deal with complaints here and there and nothing is being done for a long period of time.
Since our early days of bf3, NFO has provided us with quality servers thus far. We loved it so much that we brought everything over. We now host many servers with them, website and that very same VDS/TS box we had for a few years now is still alive

Of course, John is very knowledgeable specially when it comes to packets, server configuration etc..Helped me out a lot. Sorry for bugging you at times

Support ticket responses are incredibly fast (receive responses in minutes). I had one of two situation over the years where I did not get a response I was looking for (but it could be that I wasn't clear myself). But the fact is, they respond and acknowledge your issues unlike other providers who try to sweep it under the rug when it comes to touchy subjects like box having issues, exploits and/or attacks. In the end all of my issues have always been promptly resolved.
In house control panel is great, stable, fast with an event log and accurate server stats . Better than TCadmin or whatever the other stuff are out there.
I am currently hosting one b3 service with another provider sadly and it is garbage, still haven't gotten to work properly and they just don't really help. If NFO would offer services for this down the road, that would be amazing!
Our community has been doing well because of their quality service and urge anyone who is not with them to make the move. You will not be disappointed.
I was going to give this testimonial earlier, but because of my busy lifestyle and lazy to write I didn't get a chance. Now I did. :p
Thanks,