Hi, unable to access NFO website or Virtual Control Panel webpage

[NFOuserguyJimJam]

Just as the title reads.
I rent a virtual machine with NFO but am unable to access the NFO website or the virtual control panel that's associated with my rented server. It's important that I have access to the site and virtual control panel because it has the information I need to control my virtual machine, including my server's billing, and remote desktop sign-in, information. Whenever I try to access either of those webpages, I am met with a "www.nfoservers.com took too long to respond" message. I have attempted to access these webpages on multiple devices and on different networks with no success. Is anybody else having this problem? This has been a problem for 1-2 weeks as of now. Hopefully an NFO admin can lend me a hand and let me regain access to these webpages, which, in turn, will allow me access to my virtual machine again.
Thank you.

[NFOuserguyJimJam]

I should mention that, oddly enough, I have access to the NFO forum pages, despite my above problem ^

[BrendanG]

Just as the title reads.
I rent a virtual machine with NFO but am unable to access the NFO website or the virtual control panel that's associated with my rented server. It's important that I have access to the site and virtual control panel because it has the information I need to control my virtual machine, including my server's billing, and remote desktop sign-in, information. Whenever I try to access either of those webpages, I am met with a "www.nfoservers.com took too long to respond" message. I have attempted to access these webpages on multiple devices and on different networks with no success. Is anybody else having this problem? This has been a problem for 1-2 weeks as of now. Hopefully an NFO admin can lend me a hand and let me regain access to these webpages, which, in turn, will allow me access to my virtual machine again.
Thank you.

I should mention that, oddly enough, I have access to the NFO forum pages, despite my above problem ^

Thank you for contacting us today. So I will be taking a look. As well as asking our CEO to check his block lists. May I ask where you are located geographically? Such as Easter, Central or West USA or Canada, or what not. And what browser are you using?


Please let us know, and we will see if we can help you figure this out!

[Edge100x]

Please shoot us an email at support@nfoservers.com, with your IP address. It will automatically create a support request and we'll check it out for you.

[NFOuserguyJimJam]

Thank you for your speedy response. I am in Canada, near Toronto. I use Google Chrome and Microsoft Edge. I will send an email to the nfoservers support email as per the instructions of the latest response. Thanks again.

[NFOuserguyJimJam]

After following up over email, I was able to receive help from the NFO support staff and they assisted me and solved my issue. I can now access the NFO website and the Virtual Control Panel of my rented virtual machine. My IP was blocked, for whatever reason, from the NFO site. It is now unblocked and things are normal again. Thanks for the help NFO staff!

[BrendanG]

Glad to hear it! Let us know if you have any more problems.