Screenshot link

[kraze]

I don't mind buying webhosting from NFO since it's only $2.99/month but can I get all my servers screenshots on it from my VDS?

Hi,

Yes you can dapriest. The big debate here is that there is no link to give to people so anyone can see it.

[.=QUACK=.Major.Pain]

Tested pb webtool, and it doesn't seem to work with port 9001 or 9010

[.=QUACK=.Major.Pain]

Finally got webtool working for pb.

http://74.91.114.118:9034/

[.=QUACK=.Major.Pain]

I hope you do get the SS page working.
We use pbsscollector to screen the screenshots for hacks, and it won't work without the url link active.

[.=QUACK=.Major.Pain]

I hope you guys soon get this working.
Totally garbage having to manually download 100 screenshots 1 at a time just to find a certain person and scan the screenshot for evidence of hacking.

You file manager offers no date stamp, no player guids, no player names.
With the pbsscollector, at least we can automatically set it up to scan all screenshots within secs to minutes. Takes an hour or more to go through individually.

[GitSum]

I will admit that I did not read through all three pages of this post...

The problem I see with WebSync, and please correct me if I am wrong -

1. Although it generates a web page were we can access the screen shots, it will only automatically sync the screen shots at 5 AM each morning.
2. The only way to manually sync the screen shots is for someone to have access to the NFO Control Panel.
3. Not all of our Clan Members have access to the CP - we don't want them to...
4. If one of our admins (without CP access)suspects a hacker and requests a screenshot - they have to wait until after 5am the next day to see if it worked.
5. If EA says we are allowed access to the folder - why don't you just give us access?

[kraze]

Although it generates a web page were we can access the screen shots, it will only automatically sync the screen shots at 5 AM each morning.

This is purposely done, so it does not cause performance issues for other servers during peak hours.

The only way to manually sync the screen shots is for someone to have access to the NFO Control Panel.
Not all of our Clan Members have access to the CP - we don't want them to..

Makes sense, We are working on a new way of allowing customers access to there screen shots.

If EA says we are allowed access to the folder - why don't you just give us access?

Unfortunately it's not that easy . Believe me, if we could just click a button and give all our customers FTP access we would but there is a lot of work that needs to be done. You got to remember that if we did do this, it needs to function for the many many BF3 customers we have here and function correctly with our current systems. We would also expand this option to other games,dedi and VDS customers.

[.=QUACK=.Major.Pain]

I don't know how long you guys have been in business, but I can't believe that in all this time you guys seem to be the only company that has never made SS's available as the other do so that anti-cheat tools can be used as they were intended to work.

I understand you now have to figure out how to make this option available for all Punkbuster related games for many many servers, but couldn't you at this time do it by request?

I don't know much about the working of VDS and dedi servers, but can't you setup a ftp user for access to the pb/svss/ folders? Is this not possible?

[GitSum]

We have been pretty pleased with NFO so far, but I keep seeing a recurring theme.

When someone asks for something or makes a suggestion, the canned response is "we are working on it" or it is on "Johns to do list" etc etc

I still can't believe that as an existing customer, if we wanted to add a new server in a location that is currently unavailable, we need to monitor your facebook page for some sort of announcement instead NFO just creating a "waiting list"???????

[kraze]

I don't know how long you guys have been in business, but I can't believe that in all this time you guys seem to be the only company that has never made SS's available as the other do so that anti-cheat tools can be used as they were intended to work.

.=QUACK=.Major.Pain, I feel though as every time you post you keep forgetting that we are not restricting you from viewing your screen shots at all. It is just not as easy as you and some other people would like it to be. We also make them even easier to be accessed by customers with webhosting. However when it came to VDS/dedis it did get overlooked. As me and John have said in previous replies he is working on making it easier all around. However nothing happens overnight and we need time to get everything going.

I understand you now have to figure out how to make this option available for all Punkbuster related games for many many servers, but couldn't you at this time do it by request?

It is not that easy. We do not have a button that we press and enables FTP for users. It is just simply not there. It needs to be created and set up with our systems. So if we were going to do it for you, then we might as well do it for our entire customers base. As I said above, things take time and we will work on it.

I don't know much about the working of VDS and dedi servers, but can't you setup a ftp user for access to the pb/svss/ folders? Is this not possible?

This is entirely possible but it is not a click the button and were set type of deal. Decent amount of work needs to be put fourth in it.

When someone asks for something or makes a suggestion, the canned response is "we are working on it" or it is on "Johns to do list" etc etc

Well we are just trying to be honest. Most of the things you guys suggest are planned and being worked on, but most of the things our customers suggest are not easy and take time. John is the only one that can do these things.

I still can't believe that as an existing customer, if we wanted to add a new server in a location that is currently unavailable, we need to monitor your facebook page for some sort of announcement instead NFO just creating a "waiting list"???????

We don't run out of space very often but occasionally it does happen. We are usually pretty fast about it and have machines usually dispatched to said data center ahead of time. However it does happen. It is not very beneficial to set up a list, when things will be back in stock on within days usually. Also some people prefer to just check Facebook or Twitter and ask when stock is back. Sometimes our system can still take orders when while sold out. Sometimes there is space and sometimes it will have a que, waiting for new machines.

[.=QUACK=.Major.Pain]

You might have made it easier with webhosting, but webhosting isn't wanted by myself. Webhosting is no good.

You mean you can't enable IIS and setup accounts?

[.=QUACK=.Major.Pain]

Sorry to bitch, but it's not fun playing with possible hackers on the servers, and we can't easily check the screenshots for radar and other hacks.

I just don't think I will be renewing our server. I also have to deal with the bitching on our end also, and it gets irritating to me also when I have to try and explain to our members why we can't give them the ability to scan screenshots.

[Edge100x]

Pain, I understand that you are impatient, but please realize that right now I have a lot on my plate, and new feature development has to take a backseat to emergencies and high priority issues. This game has been out for less than a week, and it's been less than 5 days since you first complained about the way that you access your screenshots. I literally work 12+ hours a day already, and there's only so much time in a day. I am trying to put in place an FTP solution, but it's not a "snap my fingers" kind of thing. If you want an instant solution for a managed VDS, the insanely-cheap 2.99 webhosting plan is the easy one, since that's already done.

You wonder why other hosts all seem the same. This is because most use a cookie-cutter control panel software called TCAdmin, and do not maintain the software themselves. We use an in-house control panel that I actively develop and maintain.

GitSum, being told that something is being worked on is a good thing. This is not equivalent to blowing you off, if that's what you're thinking. Customer input is appreciated and absorbed, then applied to make our systems better.

Waiting lists for availability are rarely needed because locations are generally reopened rapidly after they are temporarily closed due to space limitations. If you would like an ETA on when you should look back at the order page for a particular service, I'd be happy to provide one.

[.=QUACK=.Major.Pain]

Buying webhosting as mentioned before doesn't work with anticheat applications. All the anticheat tools we have used require the access to the /pn/svss/ folder. Pbsscollector. AON's AA2 admin panel, AON's AA3 admin panel, PBcool, etc all need access to the screenshots folder.

I agree almost all companies use TCAdmin or something similiar, but there are a handgul of companies like yours that use custom created pages. Gameservers is one that comes to mind, and I have been on a few others I can't recall right now.

I understand that it won't happen with a snap of the fingers, but I can't understand how this hasn't been an issue in the past. Unless you only sold servers for games in the past that don't use pb, and this is your first time with a game that does. Then I can understand better why this never came up im the past. PB has always required access to the SS folder in all the games they support..

[GitSum]

GitSum, being told that something is being worked on is a good thing. This is not equivalent to blowing you off, if that's what you're thinking. Customer input is appreciated and absorbed, then applied to make our systems better.

Waiting lists for availability are rarely needed because locations are generally reopened rapidly after they are temporarily closed due to space limitations. If you would like an ETA on when you should look back at the order page for a particular service, I'd be happy to provide one.

Actually, since our 64 slot server randomly crashes every couple of hours - I surveyed the top 15 servers listed in GameTracker to see which provider is being used by them. By doing a reverse IP - two GSP's are clearly are on top of things and sadly it is not NFO.

I don't want an eta when I should "look back" and see that you have an available server. I would prefer a GSP that appreciates our business and would notify me when there is an opening...

Let's just say we are looking at other options at this point...