Do you provide refunds?
Posted: Thu Dec 20, 2007 2:48 pm
If a customer contacts NFO through an email to support@nfoservers.com or via the "Help!" page in the control panel within 24 hours of a subscription payment that did not involve any coffer funds and which was made automatically two weeks or more after its subscription was created, NFO will issue a full refund of that payment and shut down the service.
In all other cases, NFO does not offer refunds unless NFO cancels a service forcibly (against a renter's wishes). For these NFO-triggered forced-shutdown cases, a prorated refund will be provided to cover the remaining prepaid days.
Our TOS talks more about refunds and other important policies. It is important that all customers review and understand the TOS before ordering a NFOservers service.
In all other cases, NFO does not offer refunds unless NFO cancels a service forcibly (against a renter's wishes). For these NFO-triggered forced-shutdown cases, a prorated refund will be provided to cover the remaining prepaid days.
Our TOS talks more about refunds and other important policies. It is important that all customers review and understand the TOS before ordering a NFOservers service.