You asked for card verification info. What do I send?
Posted: Thu Apr 25, 2013 11:46 am
When our 3rd-party risk estimator tells us that there is a high chance of fraud with an order, or there is a major fraud risk for another reason, we may ask for additional verification materials before we manually clear the payment. Our payment processors have told us to ask for three specific things:
- The back of a standard (not prepaid) credit/debit card issued directly in your name (the side with the signature; it must be signed)
- The front of a government-issued photo ID corresponding to the owner of the card, which must also have a signature field
- The handwritten statement "I authorize NFOservers to charge this card." and the card holder's signature
If we ask for these, they need to be provided on a single-sheet scan or single digital photo and emailed to verification@nfoservers.com.
This is what a valid submission looks like: These are the same materials that are required by many brick-and-mortar stores for everyday transactions.
- The back of a standard (not prepaid) credit/debit card issued directly in your name (the side with the signature; it must be signed)
- The front of a government-issued photo ID corresponding to the owner of the card, which must also have a signature field
- The handwritten statement "I authorize NFOservers to charge this card." and the card holder's signature
If we ask for these, they need to be provided on a single-sheet scan or single digital photo and emailed to verification@nfoservers.com.
This is what a valid submission looks like: These are the same materials that are required by many brick-and-mortar stores for everyday transactions.