Seriously - thank you.

Had a good experience with our servers? Congratulate us here!
Post Reply
New to forums
New to forums
Posts: 2
Joined: Tue Dec 23, 2014 5:43 am

Seriously - thank you.

Post by Hareuhal » Tue Dec 23, 2014 5:51 am

I just switched to NFO from Multiplay after almost 72 hours of complete frustration. I checked out NFO first, but decided to go with Multiplay because of ClanForge.

Little did I know that I wouldn't be given FTP access.
Little did I know that my "instant set up" would take almost 3 hours because they were "over capacity".
Little did I know that most support tickets take upwards of 8+ hours for a response.
Little did I know that if I wanted to add a plugin / player skin, it had to be sent it to support, reviewed by them and then added to their system.

I spent almost 72 hours setting up my server. 72 hours. During that 72 hours I struggled. I had issues with their server panel allowing me to "save" - 99% of the time it would give me an error. I thought it was because of buggy, outdated plugins. I thought it was because it had been some years since I've run a server.

No - it was because of their incredibly buggy, but fancy, software.

I looked at switching to NFO - e-mailed support with a couple pre-sale questions. Five minutes later I had a response. Five minutes..

I was sold. I made the switch, and even got a 20% discount for switching from a competitor. Even better. My server was ready instantly.

I uploaded everything via FTP - those plugins that were plaguing me at Multiplay? I got them working first try on NFO. The issue wasn't me - it was their servers and the lack of access to FTP.

My FTP went down at some point, and I had a slight issue with my server - I e-mailed support again and in one ten minute period of time got more responses than I did in a full 24 hours at Multiplay.

It took me 72 hours to get my server 90% configured at Multiplay.
It took me 3 hours to get my server 100% configured at NFO.

That's how much of a difference NFO was to the competition.

So thank you for saving me time, money and my sanity.
(I've also had reports from players that this server seems to run better)

Post Reply