I've been to the irc channel for help, and problem not solved so I come here hoping for answers

Today I realized that bans aren't writing to the cfg file. I tried this from hlsw rcon AND the control panel. Neither worked. Currently there are about 76 bans.
Here is what I type:
banid 0 "STEAM_0:0:xxxxx" (quotes seemed to work in-game)
writeid
listid
And the ban does not list.
I went in-game to try this, and I found when I used quotes, the ban wrote. When I typed "listid" the ban was there, however it was the only one there. It only showed that one ban on the list, even though there are over 70 bans.
THEN I went back to HLSW and typed "listid" and the 76 bans showed up but the ban I just set in-game was not there.
Tried this in the CP, did not work.
Wonderbra was able to get the ban to write, using hlsw. We pondered the idea that it might be my Netgear router blocking some ports...however, it does not appear that HLSW or the router is the problem, because I have another pub server with a different provider, and was able to successfully write many bans to the list, using the sequence above.
Any ideas? I'm really stumped