Download speeds to Australi

[mgm]

I am getting terrible download speeds from my VPS to my PC here in Melbourne, Australia. I am on 30Mbps cable and am only getting file download speeds of around 500KB/sec. I am getting similar poor download speeds to a VPS hosted at a major local hosting provider so it is not a problem with my cable connection. It never used to be this bad.

Any ideas?

Best wishes
Malcolm

[kraze]

Australia is quite far away from any of our locations, so I would expect a large decrease in download speed just due to latency. Though, you have me confused. You mentioned you were getting similar poor downloads speeds from a local provider? Was this a typo?

[mgm]

Australia is quite far away from any of our locations, so I would expect a large decrease in download speed just due to latency.

I don't think latency affects download speed that much. I get 3000KB/sec download speeds on speedtest.net from LA to Melbourne. That maybe not a real-world test but I certainly should be getting more than 500KB/sec (it dropped further during the file transfer to 350KB/sec).

Though, you have me confused. You mentioned you were getting similar poor downloads speeds from a local provider? Was this a typo?

I tried downloading the same file from my NFOserver VPS to another VPS hosted by a local provider to eliminate my home cable connection. Download speed was just as bad.

mgm

[rymax99]

Australia is quite far away from any of our locations, so I would expect a large decrease in download speed just due to latency.

I don't think latency affects download speed that much. I get 3000KB/sec download speeds on speedtest.net from LA to Melbourne. That maybe not a real-world test but I certainly should be getting more than 500KB/sec (it dropped further during the file transfer to 350KB/sec).

Though, you have me confused. You mentioned you were getting similar poor downloads speeds from a local provider? Was this a typo?

I tried downloading the same file from my NFOserver VPS to another VPS hosted by a local provider to eliminate my home cable connection. Download speed was just as bad.

mgm

If the download speed from local servers in Australia is just as bad as the one hosted by NFO, then it likely would be a problem with your internet and not NFO.

[kraze]

Latency does play a role in download speed, yes. Are you saying that you used a VPS hosted in Australia to download from our VDS here?

[mgm]

Are you saying that you used a VPS hosted in Australia to download from our VDS here?

Yes, from my NFOservers VPS to a VPS hosted here in Melbourne with a large hosting provider. Currently I am getting a download speed of 103KB/s.

downloadspeed.png (3.73 KiB) Viewed 3902 times

Something is seriously wrong somewhere.

[mgm]

Here's a traceroute from my NFOservers VPs to my Australian VPS, nothing untoward there.

Code: Select all

  1    <1 ms    <1 ms    <1 ms  border1.te4-4.nuclearfallout-64.lax014.pnap.net [63.251.209.181]
  2     1 ms     1 ms     1 ms  core2.po2-20g-bbnet2.lax012.pnap.net [216.52.255.74]
  3     1 ms     1 ms     1 ms  xe-0-1-2.gw7.lax1.alter.net [157.130.246.181]
  4     *        *        *     Request timed out.
  5     1 ms     1 ms     1 ms  ae-7.r05.lsanca03.us.bb.gin.ntt.net [129.250.8.85]
  6     1 ms     1 ms     1 ms  xe-0-5-0-31-100.r05.lsanca03.us.ce.gin.ntt.net [129.250.200.78]
  7     5 ms     2 ms     *     ae-0-0-laxcs1-8-blacklotus.net [192.184.8.2]
  8     1 ms     1 ms     1 ms  ae-0-0-laxer4.blacklotus.net [208.64.120.66]
  9   180 ms   180 ms   180 ms  gr-1-3-0-69.blacklotus.net [192.31.185.30]
 10   182 ms   182 ms   182 ms  elgar.mymail.net.au [112.140.179.113]

[soja]

Are you transferring over HTTP? Have you tried FTP, or vice versa?

[mgm]

More info. I downloaded the same test file from my VPS to a Windows box sitting on Azure and it downloaded at 7MB/s, a far cry from the 200KB/s I am getting downloading to Australia. So the VPS itself is not the problem but something is screwy with the path to Australia.

mgm

[soja]

Does a trace to your home take a similar path? Blacklotus is a (D)DoS mitigation provider, and I am not sure that running over their network would give the best results(they are typically a traffic proxy).

[mgm]

Are you transferring over HTTP? Have you tried FTP, or vice versa?

I have tried both HTTP and SFTP. Both are downloading at around 150-250KB/s. This was not previously the case, but something has drastically changed in NFOservers routing and/or bandwidth to Australia.

This is having a significant effect on my customers.

[kraze]

What about Black Lotus? Your traffic is going through a DDoS mitigation provider which could seriously effect you.

We can definitely look at your routing, but with Australia it's a bit hard since there is only so many nodes it hits before crossing a huge body of water.

[mgm]

Blacklotus is a (D)DoS mitigation provider, and I am not sure that running over their network would give the best results(they are typically a traffic proxy).

I don't have any control of the routing from my NFOserver VPS to here. Perhaps NFOserver can tell me if there is a specific reason why my traffic is being routed via that provider.

traceroute from my VPS to my home takes a different route but is still slow.

Code: Select all

 1    <1 ms    <1 ms    <1 ms  border2.te4-4.nuclearfallout-64.lax014.pnap.net [69.88.129.41]
  2     1 ms     1 ms     1 ms  core1.be2-40g-bbnet2.lax010.pnap.net [216.52.255.68]
  3     1 ms     1 ms     1 ms  ae9.lax21.ip4.gtt.net [77.67.70.57]
  4     3 ms     1 ms     1 ms  i-0-0-0-20-peer.tlot02.pr.telstraglobal.net [134.159.61.97]
  5     1 ms     3 ms     3 ms  i-0-7-0-10.tlot-core01.bi.telstraglobal.net [202.84.251.241]
  6   139 ms   138 ms   143 ms  i-0-4-0-4.1wlt-core01.bi.telstraglobal.net [202.40.149.221]
  7   140 ms   142 ms   143 ms  i-0-1-0-4.sydo-core02.bx.telstraglobal.net [202.84.249.53]
  8   148 ms   151 ms   147 ms  bundle-ether3.oxf-gw1.sydney.telstra.net [203.50.13.53]
  9   139 ms   143 ms   143 ms  bundle-ether2.oxf-gw2.sydney.telstra.net [203.50.6.86]
 10   141 ms   140 ms   142 ms  bundle-ether17.chw-core10.sydney.telstra.net [203.50.13.69]
 11   156 ms   157 ms   154 ms  bundle-ether8.exi-core10.melbourne.telstra.net [203.50.11.125]
 12   154 ms   155 ms   155 ms  bundle-ether13.exi-core1.melbourne.telstra.net [203.50.11.134]
 13   159 ms   162 ms   158 ms  bundle-ether1.lon-edge902.melbourne.telstra.net [203.50.11.112]
 14   155 ms   156 ms   155 ms  203.50.76.13
 15   153 ms   155 ms   154 ms  58.160.7.225
 16   154 ms   154 ms   154 ms  58.175.61.35
 17     *        *

[kraze]

From the outbound, it sounds like your VDS provider may be using Black Lotus for mitigation. We sure don't. Black Lotus could easily explain your issues there, but it's hard to say.

For us to dig deeper into your own personal routing you'd need to open a request via the "help" tab in your control panel. Just to help rule out loss I'd run an MTR and send it to us, along with your home IP so we can run additional test.