Shivtr TS3 Block issue..

[Prestn]

I have followed the steps here: http://help.shivtr.com/customer/portal/ ... ts3-status

I keep getting this error: Error: An error occurred attempting to scan the Teamspeak Server

Website: www.ntc.shivtr.com

I have tried to just make a php page following the instructions here: http://www.teamspeak3.com/teamspeak-server-status.php

I get this error: Unable to connect to TeamSpeak 3 server server not running or cant reach server

please help?

[Markie]

If you're using a NFO hosted teamspeak server (hosted.ts.nfoservers.com) the IP/port is managed with a SRV record which won't work with those types of status scripts. You'll have to use the "plain IP" along with the assigned main/query ports which can be found under the servers description via NFO control panel.

Additionally, you'll want to give the Guest Server Query a few permissions for viewing purposes;

Guest Server Query -> Virtual Server (add a check mark under Value for the following)

• SeverQuery: Select Virtual Server / b_virtualserver_select
  SeverQuery: View Virtual Server Info / b_virtualserver_info_view
  SeverQuery: View List of existing Channels / b_virtualserver_channel_list
  SeverQuery: View List of Clients Online / b_virtualserver_client_list

Also remember to white-list your external IP(s) which are querying the server or they will be temporarily suspended due to the amount of retries.