Origin accounts hacked - heads up

[J-English]

So i decided to log into my origin account,and to find out that my email and password does not exist.
I checked my email and there was an email from origin stating that I have successfully changed my email So i loginto my EA account via facebook,and my username has changed,I couldnt change back to my original email because my original password had changed and had to verify it before i can change any passwords and emails associated with my main origin account.

I do believe this has come from somewere else and no one has comprimised my computer as i am very careful with this stuff.The reason why i say this is because i re-registered my origin account on the very same email that was associted with it that got hacked.When i signed in my battleog and all my games were there,then suddently disapeared,Very strange indeed and a very strange glitch.

On the EA forums alot of people are now having there origin accounts hacked - some are claiming its EA`s doing.

Here is my Live chat ,absolutely useless.

Prashant: Thanks for contacting EA Help! My name is Prashant how may I help you?
you: hi my account was hacked
you: my account email is ********msn.com username johnnyenglish101
you: it would not let me login so i created another account with the same email address that was hacked
you: all my games have disapeared
Prashant: I understand your concern. I will do my best to help you.
you: ok
you: i have the order numbers of the games i purchased
Prashant: May I please have your first and last name to update our database?
you: johnny english
Prashant: May I please have date of birth associated with your hacked account?
you: 9 febuary 1974
Prashant: May I please have game activation code?
you: battlefield 3?
you: battlefield 3 **********
you: my order number ***********
Prashant: I have checked and found code has associated with ...............@hotmail.com account.
you: no thats someone else who has hacked my account
you: my account is associated with *********@msn.com
you: i re-registered again on the same account
Prashant: May I please have account security question and creation date?
you: i dont remember my account security question,if you tell me the question i wil give u the answer
Prashant: No we need only wuetion.
you: i cant remember if i created one? i can think of a few
Prashant: I am afraid in this we we can't able to assit you further.
you: what do u mean? i have bought games on that account
you: i have confirmation emails that i bought games from origin store
Prashant: I can completely understand your state of mind but we need above asked details so I can assist you further.
you: this is absolutely absured,why arent the security questions asked when one is trying to access his own account
you: i have bought those games on my paypal account
you: which i willhave the history of it
you: i gave you my order numbers and codes
you: is that not enough,you cant expect people to remember there question after so much time,they will remmeber the answer when at that time it was created
Prashant: As I have already informed you we need above asked detail so its batter for us to provide that detail so i can assist you further.
you: can i give u a few that i might of created
you: i dont remeber any security questions upon creating my account
you: was it made at the time of EA download manager?
Prashant: I am extremely sorry in this case we can't take this chat session more longer.
you: go f***k Y***money theiving f*** c***

They asked me for my security question that i created,If i forgot my email address/username or password the security question should be presented to you,how the hell would you remember the security question you made so many years ago.If you ask the security question,then for sure you will remember that.Its all backwards.

I dont even remember creating one,has anyone created a security question? At the time it was EA download manager before origin popped up.Anyway i made threats to them in a calm manor and accused them of phishing accounts,and was gonna sue.A day later i get an email saying they want to contact me..so i guess i rattled there cage.Will see what happens now.

I have a battlefield 3 server with NFO - but i dont have the game anymore! lol.
Any how watch you`re accounts!

[J-English]

Got it back 1 phone call to ea fixed it

[Edge100x]

It sounds like the original customer service rep did not know what he was talking about and needs to be retrained. As you said, you're not supposed to have to remember the security question -- just the answer.

[J-English]

It sounds like the original customer service rep did not know what he was talking about and needs to be retrained. As you said, you're not supposed to have to remember the security question -- just the answer.

The funny thing is,i dont remember ever creating a security question on origin/EA