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A traceroute or MTR while the problem is occurring would be the first step in checking this out. Please open a support request through the "Help!" page in your control panel and paste it there, along with your IP, and we can combine it with tests from our end to see if a routing issue is involved. T...

We definitely had the top few pages of servers a few years ago. Kind of crazy, eh? I wonder when Valve will crack down, since the fake query responses are such a negative thing for players, and it would be so easy to stop it.

Another valid option is to put all of the IP addresses into a single file, instead of using separate files. If you do this, you need to give each address (and its corresponding prefix or netmask) a unique identifier by adding a number to the end of it. For instance, your current /etc/sysconfig/netwo...

Ah, by exploit, did you mean the faked query responses that one company is using? We talk more about that here: https://forums.nfoservers.com/viewtopic.php?f=25&t=15397. It's an interesting gamble to deceive players like this, certainly. Clients should hate it, and Valve should arguably ban the prac...

We haven't been seeing an uptick in customers switching to other companies. I've noticed some customers coming in from other companies, though. I'm also not aware of a new exploit in Garry's Mod. Can you elaborate on what exploit you're referring to? We have an array of strong points that have alway...

This doesn't give us anything to go on. Can you elaborate on what service you are running, what client you are running, and the exact error you are seeing?

You can do that using SFTP, yes. It is like FTP, but a bit better. An example SFTP client is WinSCP.

Do you have the base game running per https://github.com/SirPlease/Server4Dead-Project/tree/master/Dedicated%20Server%20Fresh%20Start? If so, it should be pretty easy to add MMS and SM to the server. For both of those, you'd need to just extract the files on your personal machine and then upload tho...

Intel has focused on per-core performance much more with its 1P offerings than its 2P offerings, so dedicated servers tend to be much faster for single-threaded tasks. The raw performance difference can be as high as perhaps 50%. There will also be some virtualization overhead with a VDS, which will...

It was a dead switch, so that part wasn't really anyone's fault. The facility was quite slow to fix it, though; they need to improve on that.

For any downtime event, we keep customers informed via the "Events log" page in the control panel. Please keep your eyes on that and contact us directly through the "Help!" page if you have follow-up questions. We are here to help and always respond quickly.

I have not researched that setting for this game and we don't expose an extra option on the Easy setup page in our control panel for tickrate. We allow customers to change the server's configuration files to their liking and don't explicitly disallow FPS/tickrate adjustment.

Preliminary support has been added for Mordhau servers and Outlaws of the Old West servers to our regular shared/managed system, allowing customers to rent servers for these games directly or add them to a managed VDS/machine.

Preliminary support for this game has been added now.

PHP 7.2 and 7.3 are installed on our webhosting machines and usable from the command line, so you may be able to do this by modifying your scripts to have a shebang line at the top and reconfiguring Apache to process them using CGI instead of the default mod_php handler. But, this isn't something th...